Postage Details

We at The Sugar Glider Shop are here to help you. We will endeavour to post your parcel within two days after you have placed your order. This does depend on when you order though as Shropshire Exotics is closed on Tuesdays and Thursdays, so postage days are Monday, Wednesday, Friday, and Saturday mornings.

Please bear in mind that I have to order products from America so don't leave it until the last minute to order. If the product you require is not currently in stock, please be assured more supplies will be on the way.

If a mistake has been made with your order please contact me at your earliest convenience using the 'contact' form, do not phone Shropshire Exotics as the guys there do not have any dealings with the Glider shop.  If you require tracking details, please state in the comments section when you order, or email me as due to my workload I generally do not send them out.  

Postage Prices for the UK

Postage Prices for Europe and the rest of the world, please contact me with the details of your order.

£0.01 - £6.98 £ 2.50
£7.00 - £12.99 £4.99
£13.00 upwards £5.99

Returns Policy

You can return your purchase to us in its original condition within 30 days of the date you received the item and we will issue a full refund for the item less the postage fee. The item/s may also be subject to a re-listing fee. Seals must be intact and cage pouches must be unused.

To return the item/s, please include your paypal packing slip which is in the box when you receive the order. Please email me to let me know you will be returning the item/s and your reason.

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